Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us on our website. Here, we aim to answer some of the commonly asked questions regarding our wall art products, merchandise and services.
Product Usage & Care
Our canvases and posters are specifically designed for indoor use and are not recommended for outdoor display. The materials used in their production are not suitable for outdoor conditions. We prioritize providing our customers with high-quality products that maintain their integrity and appearance over time, and outdoor exposure can significantly affect their durability.
For optimal results and longevity, we advise using our canvases and posters in indoor spaces where they can be protected from direct sunlight, moisture, and other outdoor elements. This will help ensure that your wall art remains vibrant and maintains its original quality.
To ensure that your wall art fits perfectly, we recommend measuring in feet and inches. For instance, a 16 x 20 inch piece should be hung with the 20 inch side running vertically and the 16 inch side running horizontally. We suggest using appropriate tools to take accurate measurements of the wall space where the product will be hung.
For our poster frames, in the event that dust accumulates, we recommend wiping it off with a clean, dry cloth. For our canvases, if dust accumulates, use a clean, damp cloth to gently wipe it off. Please be cautious not to get the wall art wet or stained.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us on our website. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please see our return and refund policy.
Certainly! For our wall art business, we understand that selecting the perfect size and design is important to our customers. That's why we offer an exchange policy to ensure your satisfaction. If you would like to exchange a product for a different size or design, we are happy to assist you.
- Contact our customer support to initiate the exchange process.
- Verify the eligibility of your exchange request.
- Return the original product in its original condition.
- Select the new size or design for the replacement product.
- Once the returned item is received and verified, we will ship the new product to you.
If you have any further questions or concerns about our exchange policy, please reach out to our customer support for assistance.
We provide shipping services to customers in the United States and Canada, as well as selected international countries in Europe, South America, and other regions.
Please see more information in our shipping policy.
Shipping costs are dynamically calculated during the checkout process to accurately reflect the specific location of the customer. Please note that the shipping cost may vary depending on the destination. To stay informed about our latest promotions and offers, we encourage you to subscribe to our email newsletter and follow our social media channels. By doing so, you will have the opportunity to take advantage of exclusive deals, including the possibility of earning free shipping on select items.
Please see more information in our shipping policy.
To conveniently track the progress of your order, we recommend creating an account and using the Shop app. By doing so, you can easily access real-time updates regarding the status and location of your package. Additionally, we will keep you informed about any developments pertaining to your order through email notifications. For enhanced tracking capabilities, we utilize the AfterShip platform to provide comprehensive shipment updates. Rest assured that we prioritize transparency and effective communication to ensure a seamless and informed shopping experience for our valued customers.
For detailed information regarding our shipping policy, we kindly request you to refer to the designated section on our website. Specifically, please navigate to the packaging control segment, where you will find the specific guidelines and procedures we follow for packaging our products. This section outlines our meticulous approach to packaging, which includes quality control measures to ensure that items are adequately protected during transit. By reviewing this segment, you will gain a comprehensive understanding of our commitment to maintaining the integrity and condition of your purchases throughout the shipping process.
We are pleased to offer shipping services to PO Boxes; however, we kindly request that you carefully review and verify your provided PO Box address to ensure its accuracy and appropriateness as the designated shipping destination. This precautionary measure is crucial to ensure the safe and timely delivery of your package to the intended location.
Once you receive the notification confirming the arrival of your shipment, we strongly recommend promptly retrieving it from your PO Box. Timely retrieval is essential to prevent the sender from returning the package due to prolonged unattended status.
Should you encounter any issues or concerns regarding your shipment, we encourage you to contact the sender through the AfterShip platform or reach out to our dedicated customer support team via our website. We are committed to providing timely assistance and resolving any challenges that may arise during the shipping process.