Shipping policy
Thank you for choosing our company for your wall art needs. We strive to provide the best possible experience for our customers, including a seamless shipping process. Please review our shipping policy below to understand the details of how we handle shipping and delivery.
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Shipping Methods: We offer various shipping methods to cater to your preferences and requirements. These methods may include standard shipping, express shipping, or expedited shipping. The available options will be displayed during the checkout process, and you can choose the one that suits you best.
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Processing Time: Once you place an order for wall art, please allow us 2-3 business days to process and prepare your order for shipment. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
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Shipping Time: Shipping time refers to the time it takes for your order to be delivered from our facility to your designated shipping address. The shipping time will vary depending on the shipping method you selected and your location. During the checkout process, you will see an estimated delivery timeframe based on your shipping address.
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Shipping Charges: Shipping charges will be calculated based on the shipping method chosen, the weight and dimensions of the wall art, and the destination address. The exact shipping cost will be displayed during the checkout process before you complete your purchase. Please note that additional customs duties, taxes, or import fees may apply for international orders, and these charges will be the responsibility of the customer.
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Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment and estimate its delivery date. Please allow some time for the tracking information to be updated by the shipping carrier.
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Damaged or Lost Shipments: In the unfortunate event that your wall art arrives damaged or is lost during transit, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction. To expedite the process, please provide any relevant photographs or documentation of the damage.
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Address Accuracy: To avoid any delays or misdelivery, please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any additional costs or losses incurred due to incorrect or incomplete shipping information provided by the customer.
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International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs inspections, which can cause delays beyond our control. Any additional customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
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Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order modifications or cancellations may not be possible if the order has already been processed or shipped.
Please make sure to read and understand our shipping policy before placing your order. If you have any further questions or concerns, feel free to reach out to our customer support team for assistance. We value your business and are committed to providing you with a positive shopping experience.
Technology & Inks
For all artwork, high-end inkjet Canon iPF9400 printers are used with Canon 12-color Aqueous. Acid-free archival inks are used to print on cotton rags. Cotton rag is with 400gsm standard, natural white color, matte and ultra-smooth.
Quality control
Premium quality materials are used for canvas, posters, and wall decals. CG Pro Prints has its own in-house UV test chamber and so the materials are continually tested to ensure that color will stand the test of time and last as long or longer than any other canvas prints available.
Packaging control
The canvas is packed in a sleeve. The sleeve with canvas is then packed in a fold-over cardboard box fit for the canvas with straps on the exterior of the box.
Framed prints are packaged in cardboard boxes. Each product is hand rolled in protective tissue paper.
Quality control
Each item is individually inspected prior to shipping for print quality and positioning. Additionally, we inspect the item itself to ensure full and proper functionality.
Packaging control
Recyclable cardboard box with a folded insert that stabilizes and protects the product during shipment. With other specific products, they are handled carefully with stable packing.